Jun 2026 to present · Redwood City
Service Desk Analyst, Tier 1
Stanford University, University IT Service Desk · contract via LeadStack
Front line owner for identity, access and endpoint issues across a federated environment spanning University IT, the School of Medicine and Stanford Health Care. Ten to fifteen incidents a shift, on the phone queue and the ticket queue at the same time.
- Account activation, credential resets, affiliation and entitlement questions, routed to the identity domain that owns the user rather than patched locally
- Duo MFA enrollment, token and device replacement, and federated authentication failures across identity provider, service provider and client
- Supported Conditional Access enforcement waves, triaging live access blocks and tracing device compliance failures to root cause
- Found duplicate and stale device records causing Conditional Access to evaluate against dead objects, and escalated with evidence
- Issued Temporary Access Passes for users locked out of multifactor, without weakening posture
- Certificate based device authentication, SCEP delivery and renewal failures
Jul 2025 to Jan 2026 · Santa Clara
IT Support Specialist Intern
Pure Storage
Daily work in the Okta admin console with scoped permissions, supporting a 6,500 user global enterprise. Authentication factor resets, group and application assignment, and provisioning and deprovisioning as part of joiner, mover and leaver requests.
- Escalated exceptions and policy questions to the identity team rather than granting ad hoc access
- Zero Trust posture troubleshooting, separating policy driven denials from genuine connectivity faults
- Device compliance across a mixed macOS, Windows and Linux fleet in Jamf Pro and Workspace ONE
- Ticket triage, severity classification and routing to the correct owners across IT, identity and security
Mar 2026 to Jun 2026 · Mountain View and San Jose
QA Test and Support Engineer
Google · via Encora
Kept a working fleet of Android test devices and gLinux workstations ready for research sessions, and sat on the other end of the line when something went wrong mid session.
- Managed an active device fleet: build updates, peripheral configuration, and validating readiness before sessions ran
- Worked under NDA governed data handling protocols, on unreleased hardware and builds
- Real time first line support to research participants during live one to one sessions, against tight session timelines
- Connectivity, peripheral and application faults diagnosed while a session was running, not afterwards
Jul 2022 to Mar 2025 · Fremont
Production and Support Associate
Tesla
Three years on the production line diagnosing hardware faults and process anomalies, coordinating escalation and root cause investigation directly with engineering during critical vehicle ramp ups. Sixteen Take Charge commendations for proactive issue ownership during high pressure delivery periods.